Security Alarm Response

Our **Alarm, Sensors & Incident Response** service provides a critical link between threat detection and physical intervention. We integrate advanced security sensors and alarm systems with our 24/7 Central Monitoring Center (CMS) to detect intrusions, fires, and emergencies instantly.

The moment an alarm is triggered, our trained operators use established protocols for **video verification** to confirm the threat. This leads to a controlled, rapid dispatch of our mobile response team and immediate liaison with local emergency services, ensuring the fastest possible resolution to any security breach.

Verified detection for zero false alarms

We utilize smart sensors and video verification protocols to filter out nuisance and false alarms, ensuring our physical response teams are only deployed when a genuine threat exists.

24/7 Central Monitoring Center

Video and sensor alarm verification

Liaison with Emergency Services

Our monitoring team coordinates directly with police, fire, and ambulance services during any verified incident, saving crucial time.

Comprehensive monitoring and fast resolution

We manage the complete lifecycle of an alarm event, from advanced sensor integration and 24/7 monitoring to rapid physical response and detailed incident reporting.

  • Central station alarm monitoring (CSM)
  • Perimeter and internal sensor installation
  • Verified keyholding and rapid response
  • Fire and panic alarm management
  • Fault reporting and system maintenance

99.9%

Alarm uptime guarantee

30 Sec

Average alarm processing time

Our incident response protocol

Our systematic approach ensures every alarm is treated seriously, verified quickly, and met with the appropriate physical response.

Alarm Signal & Verification

The central station receives the signal and cross-references it with CCTV/audio feeds for immediate threat verification.

01

Alarm Signal Verification

Dispatch & Resolution

A mobile response unit is dispatched immediately, authorities are notified, and the team manages the scene until security is restored.

02

Security Incident Response

Frequently asked questions

We monitor a wide range, including intrusion alarms (PIR, contact sensors), fire alarms, panic buttons, environmental sensors (flood, temp), and medical alerts.

We use video or audio verification from connected surveillance systems, or call a pre-authorized contact number, to confirm a legitimate threat before dispatching a response unit.

If verified as false, the alarm is reset, and no response is dispatched, preventing unnecessary police callouts and potential fines for our clients.

No. Our keyholding and response service means our team will manage the incident, secure the premises, and liaise with authorities on your behalf, 24/7.

Activation of monitoring for an existing, compatible alarm system is often completed within hours. Full installation and setup depend on the system's size but typically take 1-3 days.